Straight answers, filed the way you'd look for them.

Add products by code and pack size from any product page — the enquiry basket follows you across the site. Send it from the Contact Us page with your institution's details, and the desk replies within one business day with a per-institution quote and the documents that will accompany supply.

Orders are confirmed by purchase order — email, procurement portal or hard copy. Hospitals already enlisted with us as a registered vendor simply issue POs against that enlistment.

Standard SteriCraft®, PolarCraft™ and EchoGrand™ lines ship by the carton from depot stock, so one carton is the practical minimum for most lines.

Non-standard widths, sheet sizes, printed indicators or OEM grids are made to order and carry the factory's minimum order quantity, quoted with the request.

Depot stock reaches hospital stores in the three hub metros within 48 hours of order confirmation. Other cities are served from the nearest depot in 3–5 working days.

Palletised institutional deliveries and DDP consignments are scheduled with your stores so they arrive when receiving staff are available to inspect them.

Each depot holds the house-brand range in controlled conditions, so delivery runs from the depot closest to you rather than from a single central warehouse.

Stock only enters a depot after QA release — every lot has been reviewed against its certificate of analysis first.

Bring the purchase order reference; stock is released with a delivery note listing the lot numbers, exactly as it would be for a delivery.

Record the shortage or damage on the delivery note before signing, and photograph damaged cartons where you can. Send the delivery-note number to the desk — the lot record shows exactly what left the depot, and we replace or credit once it is checked.

Mention the product, the department running the trial and the quantity you need in your enquiry. Evaluation quantities are supplied with the same documentation as a full order, so your committee reviews exactly what it would receive.

A hospital ordering monthly on credit, a tender award and a one-off clinic order carry different costs to serve. Send an enquiry and the quote arrives within one business day, itemised by product code and pack.

Our IBAN is printed on every invoice. Cash is not accepted on institutional accounts, so every payment is traceable to a banking record.

Hospitals that enlist ProDr as a registered vendor agree a fixed term at registration — typically 30, 60 or 90 days — and then issue purchase orders as consumption demands.

Tender and framework supply follows the payment cycle written into the contract. One-off and clinic orders, and import-as-a-service, carry no credit: payment clears before stock is released.

The advance secures the production slot and opens the banking file. The balance falls due when the factory completes production and issues the packing list, before the goods leave the factory.

Imports run through formal banking channels on D/P (documents against payment) terms as standard, with a letter of credit where a supplier requires one.

Tender and framework prices hold for the contract period. Registered-vendor pricing is negotiated and reviewed with volumes, rather than fixed for a term.

For depot stock, the quote shows whether sales tax is included. For import-as-a-service, the landed quote itemises customs duty and taxes so your finance team can see the landed cost build-up.

It is the same discipline an auditor expects of us: no outdated certificate circulates, and each pack is watermarked to the institution that requested it. Request a pack and it is emailed or sent on WhatsApp, usually the same day.

The tender pack is built to drop straight into a technical annexure — certificates first, then the specification wording matched to each BOQ line you are evaluating.

Use it when a committee or CSSD manager needs to evaluate a product technically rather than commercially.

It answers the questions a supplier audit asks: how quality is managed, how a lot is traced, whether a recall can actually be executed, and how stock is stored.

CoC, FSC and licence copies are compiled per enquiry for tender annexures rather than sent with every delivery.

Quote the lot number from the delivery note or the pack label and the CoA for that exact lot is sent.

Tick the documents your procurement needs — NTN, sales-tax registration, Drug Sale Licence, DRAP establishment licence, ISO / CE certificates, bank letter and others — and we assemble them with the signed form.

ISO 11140-1 groups chemical indicators by what they prove. Class 1 process indicators — tape and the print on reels — only show that a pack has been through a cycle. Class 4, 5 and 6 indicators go inside the pack and respond to the conditions that actually reached the contents.

Most CSSDs pair Class 1 on the outside with Class 5 integrating strips inside, and run a Class 2 Bowie-Dick test daily on pre-vacuum steam sterilizers.

Class 4 multi-variable indicators respond to at least two critical variables, such as time and temperature. Class 5 integrating indicators respond to all critical variables, with performance correlated to a biological indicator. Class 6 emulating indicators are tuned to the full set of variables of a stated cycle, such as 134 °C for 3.5 minutes.

SteriCraft® steam strips come in all three classes.

It checks that the pre-vacuum phase removes air from the chamber properly. A uniform colour change across the test sheet means steam penetrated evenly; a paler centre indicates trapped air, and the sterilizer should not be used until it is investigated.

Sterility assurance comes from a validated process: correct cycle parameters, physical monitoring of each cycle, internal chemical indicators and periodic biological indicators. Indicators are one layer of evidence within that system.

Every SteriCraft® Tyvek® reel carries printed plasma and EO indicators as standard, so the same reel is ready for either low-temperature process. For steam, use paper/film flat reels or crepe wrap.

Flat reels laminate medical-grade paper to a PET/PP film and carry steam and EO indicators; a triple-indicator print with formaldehyde is available on request. Tyvek® reels pair DuPont™ Tyvek® 2FS™ with a PET/PE film for heat-sensitive devices processed in H₂O₂ plasma.

Each tape closes the wrapped pack and changes colour on exposure — EO tape, for example, shifts from pink to brown. All three are Class 1 process indicators, so they belong on the outside of every pack alongside an internal indicator.

Keep cartons closed until use and rotate stock first-expiry-first-out. Barrier materials are single use — never re-sterilize a pouch — and fill pouches to no more than three-quarters of their volume so the seal and sterilant flow are not compromised.

The electrodes are solid-gel and foam-backed, with a U.S.-manufactured Ag/AgCl sensor, and meet ANSI/AAMI EC12.

Both share the same sensor and gel; the smaller footprint gives room for correct lead placement on a child's chest.

Width, sheet length, fold, cue marks and grid all have to match the recorder, so start from the make and model. Use the paper finder above, or send the model with your enquiry and we match it against the OEM specification before quoting.

Z-fold packs give page-by-page records that tear along the fold; rolls feed continuously and are cut at the tear bar. A recorder built for one cannot reliably take the other.

Pre-printed CTG paper, such as the green-grid M1911A for Philips fetal monitors, is only used on monitors that expect a printed scale.

The thermal coating reacts to heat, light and solvents. Keep packs away from alcohol, PVC sleeves and adhesive tape, all of which can fade or darken a trace.

For records that must be kept longer, or that will be handled often, scan or photocopy the trace when it is filed.

It covers the import and distribution of Class A medical devices, with per-product registrations. ProDr also holds Drug Sale Licence 052/DSL(D)/PS&DC-ICT/2026 for lawful sale and distribution from Islamabad. Licence copies ship with every tender pack.

They are manufactured in ISO 13485 : 2016 certified facilities. PolarCraft™ electrodes additionally meet ANSI/AAMI EC12.

EN 868-5 sets the requirements for heat-sealable pouches and reels; ISO 11607-1 covers packaging for terminally sterilized devices; ISO 11140-1 defines the chemical-indicator classes; ISO 13485 governs the manufacturer's quality management system.

Each lot is reviewed against its certificate of analysis at bonded intake and released by a QA note before it moves. Because every delivery note lists the lots it carried, a recall can be traced to the exact stores that received them.

Nothing moves from bonded intake to a depot shelf until that release note is issued.

Once a contract is awarded to ProDr, supply runs exactly as the document is written: specification, delivery schedule, inspection regime and payment cycle included.

Request it with the BOQ and the lines you are specifying; the wording is drawn from the product's standards and technical file.

You receive the goods at your stores with duties and delivery included. Responsibility passes at signature, not at dispatch.

Framework and rate-contract call-offs are planned the same way, so scheduled deliveries draw on stock already in the depot.

Choose your categories and credit term, tick the documents your procurement needs, and attach your blank form. It comes back completed and signed, with the document kit, in 2 business days.

Applications are screened within 5 business days, then verified: licence check with the issuing authority, reference calls and a warehouse visit. Appointed partners get a defined territory — exclusive where volumes support it — plus depot backup and central marketing material.

Under Model A we buy your stock outright. Under Model B your stock sits in our depots on consignment and is settled monthly against sales. Under Model C we bid carrying your line and issue back-to-back POs against awards. Models can be mixed per product family.

The mandate covers tender participation, registered-vendor hospital supply and depot stocking. We need your principal's authorisation letter and the registration certificates before a mandate can be issued.

DRAP registration runs on your ISO 13485 certificate, CE certificate or FDA clearance, Free Sale Certificate, technical file summary, and IFU with labelling. Orders are paid through formal banking channels — D/P as standard, LC on request.

We quote landed cost from two or three audited factories within 7–10 business days. Production then takes 4–8 weeks, and freight, D/P documents, clearance and QA release take roughly another 4–5. Payment is staged: an advance at confirmation, and the balance when production completes.

Products, document packs and certificates go in the enquiry basket. Distributor applications, vendor enlistment, import briefs, line proposals, mandates and market entry each open their own file on the Partner Desk, with a named desk and tracked review stages.