Company performance
The numbers behind the promise.
Operational, commercial and quality performance — reported the way an audit reads it: measured per lot, renewed per contract, and rated by the institutions we supply.
K1 · REACH
120+
hospitals & institutions supplied
K2 · TENURE
11 yrs
oldest active customer
K3 · RATED
5.0 / 5.0
independent hospital rating in product safety
K4 · SAFETY
0
product recalls since 2012
K5 · DEPOTS
3
regional stocking depots
K6 · RETENTION
94%
customer retention (FY 2025-26)
K7 · SERVICE
98.4%
on-time-in-full deliveries
K8 · RELEASE
99.6%
lots released without deviation
K9 · COMPLIANCE
100%
shipments with full DOC pack
K10 · ACCURACY
99.8%
order-line fulfilment accuracy
Indicative figures — audited FY 2025-26 data to follow
01
Supply volume growth
Units shipped, indexed to 2019 = 100. Every year since founding has closed above the last.
Volume index 340 · 2026
CAGR ≈ 19% · 7 years
Product lines 9 → 24
2019
2020
2021
2022
2023
2024
2025
2026
02
Customer retention
Institutions that ordered last year and ordered again this year — the measure a supplier earns, not claims.
94%retained
in FY 2025-26
FY 2022
91%
FY 2023
92%
FY 2024
93%
FY 2025
94%
Longest active accounts per cityyears of continuous supply
Oldest active customer — 11 years
Supplied continuously since 2015, renewed on every contract cycle.
Tertiary care hospital · Rawalpindi11 yrs
Tertiary care hospital · Islamabad9 yrs
Tertiary care hospital · Lahore8 yrs
Tertiary care hospital · Peshawar7 yrs
Tertiary care hospital · Multan6 yrs
Independent rating
5.0 / 5.0
Rated five stars for product safety and product performance.
Independent supplier evaluation conducted by Kulsum International Hospital, Islamabad — covering incoming inspection results, in-use performance on CSSD and monitoring lines, and incident history across the supply period.
Kulsum International Hospital · Islamabad · Supplier Evaluation 2025
Evaluation sub-scores
Evaluation report available in the tender documentation pack on request.
Product safety5.0
Compliance with H&S standards5.0
Documentation & traceability5.0
Financial strength & regulatory compliance5.0
03
Service & quality record
Delivery and QA metrics for the trailing twelve months, measured per order line and per released lot.
99.97%
QC acceptance rate across released lots
0.8 ppm
complaints per million units shipped
< 24 h
CoA turnaround on request
1,900+
lots QA-released, trailing 12 months
On-time-in-full by depotorders delivered complete, within the promised window
Islamabad
98.9%
Lahore
98.2%
Karachi
97.9%
Put the numbers to work on your next tender.
Contact Us
The full performance annexure — retention, ratings and QA record — ships with every tender pack.